General Terms and Conditions (GTC)
1. Scope, contracting party and definitions
1.2 The contracting party and seller is Lehmann Trading AG, Dorfstrasse 1, 3556 Trub, Switzerland, UID CH-053.3.007.516-0, VAT No. CHE-107.223.808] VAT, Email shop@lehmann-trub.ch, Telephone +41 34 495 11 00 (hereinafter referred to as “LT-Shop” or “we”).
1.3 A “consumer” is defined as any natural person who enters into a contract for purposes that are predominantly not attributable to their commercial or independent professional activity. A “business customer” includes all other customers, particularly agricultural businesses, forestry companies, workshops, dealers, and municipalities. If a company, UID number, or VAT number is provided during the ordering process, the customer is considered a business customer.
1.4 Individual provisions of these terms and conditions apply explicitly only to consumers or only to business customers. Such provisions are marked accordingly.
1.5 Deviating or supplementary conditions of the customer, particularly purchasing conditions, do not become part of the contract, even if we do not explicitly object to them. Deviations from these terms and conditions require our written confirmation.
1.6 The version of these terms and conditions published at the time of the order in the online shop is authoritative.
2. Range, product information and spare part references
2.1 The LT shop sells replacement, wear and accessory parts for agricultural vehicles and machinery as well as items for forestry. The range is aimed at both consumers and business customers.
2.2 Images in the online shop are symbolic and may differ from the delivered item. The technical specifications in the item description and the item number are binding.
2.3 Unless an item is expressly designated as an "original part" or "OEM part", it is a qualitatively equivalent replacement or accessory part from a third-party manufacturer. The mentioned manufacturer, brand, and original part numbers are solely for the identification of the intended use and comparability. They do not constitute a statement of origin and do not imply a business connection to the respective brand owner. All mentioned brands are the property of their respective rights holders.
2.4 The selection of the appropriate item for their vehicle or machine is the responsibility of the customer. Usage and application lists, vehicle assignments, and advisory information are provided to the best of our knowledge, but are non-binding and without guarantee. We recommend checking the suitability before installation based on the original part number and component dimensions.
2.5 Information on availability is non-binding snapshots. If an item is not available or not available in time after the conclusion of the contract, we will inform the customer immediately and are entitled to withdraw from the contract; any payments made will be refunded. Further claims by the customer do not exist.
3. Conclusion of contract
3.1 The presentation of the items in the online shop does not constitute a legally binding offer, but rather an invitation to order.
3.2 By submitting the order via the button «Pay now», the customer makes a binding offer to conclude a purchase contract.
3.3 The automatic confirmation of the order receipt by email merely documents the receipt of the order and does not constitute acceptance. The contract is concluded as soon as we explicitly confirm the order (order confirmation) or dispatch the goods or make them available for collection.
3.4 Before submitting the order, the customer can check all entries in the shopping cart and in the order overview and correct them using the browser or shop correction functions.
3.5 The language of the contract is German. The contract text will be stored by us; the terms and conditions will be sent to the customer with the order confirmation in PDF.
3.6 We are entitled to refuse orders without giving reasons, particularly in the case of insufficient creditworthiness, obvious pricing or system errors, suspicion of abuse or commercial resale contrary to our distribution agreements, as well as for orders that would violate export or sanction regulations.
3.7 Order quantities are limited to household or business customary amounts; we reserve the right to reduce the order quantity.
4. Prices, additional costs, customs and taxes
4.1 All prices are stated in Swiss Francs (CHF) and are exclusive of the statutory value-added tax. The price displayed in the shop at the time of the order is decisive.
4.2 Prices in the shopping basket are non-binding and may change until the order is completed. All prices will be updated before the order is submitted. The final price indicated at checkout is binding.
4.3 Shipping, packaging, and handling costs will be charged additionally and will be displayed in the order process before submitting the order. The current rates can be found at Shipping costs viewable.
4.4 For deliveries abroad, the prices are understood to be uncustomed and untaxed / EXW according to Incoterms 2020. Customs duties, import VAT, customs clearance fees, and other charges of the destination country are to be borne by the customer and will be collected directly by the transport company or customs authority.
4.5 For bulky goods, oversized items, pallet and freight goods, as well as hazardous materials (e.g. oils, lubricants, batteries, aerosols, paints), surcharges may apply. These will be displayed separately in the order process or in the quotation.
4.6 Price changes and changes to the product range are reserved at any time. In the case of obvious errors (typing, billing, or system errors), we are not bound by the incorrectly displayed price and can withdraw from the contract.
4.7 For business customers with agreed conditions, the individually agreed prices and discounts apply; they are reflected in the customer account.
5. Payment terms and retention of title
5.8 For an order value of CHF 4,000.00 or more, a deposit of 40% will be charged.
6. Delivery, Shipping and Transfer of Risk
6.1 Delivery is made to the delivery address specified by the customer. Alternatively, the goods can be collected at the location Dorfstrasse 1, 3556 Trub Switzerland after availability notification.
6.2 Specified delivery times and dates are guidelines and non-binding, unless they have been expressly agreed in writing as binding. Delivery times commence upon receipt of payment in advance.
6.3 We are entitled to partial deliveries, as far as this is reasonable for the customer. No additional shipping costs will be incurred by the customer as a result.
6.4 Transfer of risk: For consumers, the risk of accidental loss passes to the customer upon delivery of the goods. For business customers, the risk passes upon delivery of the goods to the carrier or upon provision for collection.
6.5 Visible transport damages and shortfalls must be recorded upon receipt with the transport company and reported to us within 1 working day with photos and tracking number. Hidden transport damages must be reported within 1 working day.
6.6 If the customer is in default of acceptance or if a shipment is returned to us due to incorrect address information or non-collection, the customer bears the incurred freight and return freight costs as well as a processing fee of CHF 50.00. We are entitled to withdraw from the contract after setting a grace period.
6.7 Certain items (hazardous goods, bulky goods, pressure vessels, batteries, liquids) can only be shipped to certain countries or not at all. We will inform the customer in this case before execution.
6.8 Delay: In the case of bindingly agreed delivery dates, the customer is only entitled to withdraw after a written setting of a reasonable grace period of at least 20 days.
7. Export, sanctions, and licensing regulations
7.1 The customer is responsible for complying with the import, approval, and licensing regulations applicable in the destination country and for obtaining any necessary permits for deliveries abroad.
7.2 Delivery is subject to the condition that it does not violate any Swiss, EU, UK, or US export, sanctions, or embargo regulations. We are entitled to cancel orders or withdraw from the contract if required permits are not granted or if a delivery would violate such regulations. Claims for damages by the customer are excluded in this case.
7.3 The customer undertakes not to sell the delivered goods, either directly or indirectly, to sanctioned countries or to sanctioned persons or organisations, and not to use them for military, nuclear, or other end uses that require approval under export control law, unless prior written consent and official approval are obtained.
7.4 Upon request, the customer shall provide information about end users, end use, and destination, and shall issue the declarations required for export control purposes (e.g. end-use declaration) to us.
8. Returns, Exchanges and Right of Withdrawal
8.1 Under Swiss law, there is no statutory right of withdrawal or return for online orders. We voluntarily grant customers with a delivery address in Switzerland or Liechtenstein a return right of 10 days from receipt of the goods.
8.2 Conditions for return: The goods are unused, not installed, undamaged, complete and in the undamaged original packaging. Before returning, a return number (RMA) must be obtained via the return form. Shipments received freight collect or without an RMA will not be processed.
8.3 Excluded from return are: special and procurement orders, custom-made or cut-to-size goods (e.g. hoses, fabric by the metre, chains), electrical and electronic components, control units, opened liquids, lubricants, chemicals and sealants, items with broken security seals as well as parts that have already been installed or mounted.
8.4 The customer bears the cost of return. We charge a return fee of 10% of the value of the goods, with a minimum of CHF 20.00, for inspection and restocking. In the case of a return due to an error caused by us (wrong delivery, defect), return costs and return fees are waived.
8.5 The refund will be made within 30 working days after receipt and inspection of the goods via the original payment method or as a credit.
8.6 Consumers residing in the EU or EEA have a right of withdrawal of 14 days according to the applicable regulations there. The details as well as the sample withdrawal form are regulated in the withdrawal instruction, which is an integral part of these terms and conditions.
9. Old parts, deposit and exchange parts
9.1 For exchange and repair parts (e.g. starters, alternators, injection pumps, injectors, hydraulic pumps, turbochargers, engines), a deposit for the old part is charged in addition to the purchase price. The amount of the deposit is indicated for each item.
9.2 The deposit will be refunded if the old part arrives with us within 10 days from the invoice date, complete, unassembled, emptied and cleaned, and with the invoice number provided. The customer bears the return shipping costs.
9.3 The deposit will not be refunded or only partially refunded if the old part is not identical in construction and type, is disassembled, broken, corroded, welded, incomplete, or economically irreparable. Our specialist department decides on the assessment.
9.4 After the return period has expired, the right to a refund of the deposit lapses.
10. Duty to inspect, complaint of defects and warranty
10.1 The customer must inspect the goods immediately upon receipt for completeness, identity and defects. Business customers must report visible defects in writing within 10 days, and hidden defects immediately upon discovery; otherwise, the goods are deemed approved (Art. 201 OR).
10.2 The warranty period for consumers and business customers is 12 months from handover. For used, removed or repaired parts, the warranty period is 12 months.
10.3 In the case of a justified defect, we will provide rectification or replacement at our discretion. If rectification or replacement fails twice, the customer may demand a reduction of the purchase price or cancellation of the contract (rescission). Further rights are excluded, as far as legally permissible.
10.4 Excluded from the warranty are in particular: normal wear and tear and wear parts, damage caused by improper or unprofessional installation, lack of or insufficient maintenance and lubrication, overloading, operating materials of insufficient quality, corrosion, frost, water or overheating damage, accidents, force, continued use after the discovery of a defect, use contrary to the specifications as well as unauthorised modifications, alterations or repair attempts on the item.
10.5 The warranty requires that the installation is carried out by a qualified person and in accordance with the specifications of the vehicle or machine manufacturer. Costs for installation and removal, transport, towing, rental of replacement machines, working time and diagnosis are not covered by the warranty, as far as legally permissible.
10.6 In addition to our statutory warranty, manufacturer guarantees may exist. These arise from the documents of the respective manufacturer and are provided independently by them; our statutory warranty obligations are not restricted by this.
10.7 Warranty claims must be reported before returning the item. The customer must provide us, upon request, with the disputed item, photos, the machine or vehicle identification, the operating hours and the installation proof (workshop invoice). If a complaint is found to be unjustified, we may charge for the costs of inspection, transport and processing at CHF 90.00/hour based on effort.
11. Liability
11.1 We are liable for damages that we have caused intentionally or through gross negligence. Liability for slight negligence is excluded, as far as legally permissible.
11.2 Exclusion of liability – to the extent permitted by law – for indirect damages and consequential damages, in particular for production loss, yield and harvest loss, downtime costs of vehicles and machines, lost profits, data loss, claims from third parties as well as costs for replacement machines and external work.
11.3 Liability for auxiliary persons and for third parties involved (in particular transport companies) is excluded, to the extent permitted by law.
11.4 The above liability limitations do not apply in cases of personal injury, fraudulent behaviour, and in cases of mandatory statutory liability, in particular under the Product Liability Act (PrHG).
11.5 The total liability arising from a contractual relationship is – to the extent permitted by law – limited to the value of the relevant delivery, but in any case to a maximum of CHF 1,000,000.00 per damage event.
12. Product safety and intended use
12.1 The items offered are exclusively intended for the purpose specified in the item description. Safety-relevant components (in particular brake, steering, hydraulic, towing and suspension parts, power take-offs, winches, saws and cutting tools) may only be installed by qualified persons and in accordance with the specifications of the vehicle or machine manufacturer.
12.2 Enclosed operating, assembly and safety instructions as well as warnings must be observed. For forestry items (e.g. chainsaws, winches, splitting devices), the prescribed personal protective equipment must be used; relevant regulations of SUVA and EKAS must be adhered to.
12.3 The offer of an item does not imply any assurance that its use in road traffic or in work deployment is permissible or that an existing operating licence or type approval of the vehicle remains unaffected. The responsibility for the permissibility of modifications and for traffic and operational safety lies with the owner or operator.
12.4 For deliveries to the EU or the EEA, the information obligations of Regulation (EU) 2023/988 on general product safety (GPSR) apply.
12.5 We communicate safety notices and recalls via shop@lehmann-trub.ch. The customer keeps their contact details up to date.
13. Force Majeure
13.1 Events that significantly hinder or make it impossible for us to fulfil our obligations and for which we are not responsible exempt us from the delivery obligation for the duration of the disruption. This includes, in particular, natural events, epidemics and governmental measures, war, cyberattacks, energy and raw material shortages, strikes, transport and operational disruptions, as well as delivery failures of our suppliers.
13.2 If the disruption lasts longer than 60 days, both parties are entitled to withdraw from the affected contract. In this case, there are no claims for damages.
14. Data Protection
14.1 We process personal data in accordance with the provisions of the Swiss Data Protection Act (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR). Details regarding the purpose, scope, recipients, retention period, and the rights of the data subject can be found in our policy, which is available at [www.lt-shop.ch/datenschutz].
14.2 For contract processing, data is passed on to involved third parties, particularly to transport and customs service providers, payment service providers, suppliers for direct shipping, and – in the case of purchase on account – to credit agencies.
15. Customer account and access data
15.1 The customer is responsible for the accuracy and up-to-dateness of their information and must treat access data confidentially. They are liable for orders placed using their access data unless they are relieved by misuse.
15.2 We can block or delete a customer account in case of misuse, incorrect information, or payment default.
16. Vouchers, discounts and promotions
16.1 Promotions are valid only while stocks last and only within the specified time period. Discount codes and vouchers are not cumulative, not redeemable for cash, and – unless otherwise stated – can be redeemed only once. The validity period is 12 months from the date of issue.
16.2 In the case of a return of goods purchased with a voucher or discount, the refund will be made at most to the extent of the actual amount paid.
17. Packaging, batteries and disposal
17.1 Packaging material is to be disposed of by the customer or sent for recycling.
17.2 Batteries, accumulators, electrical and electronic waste, used oils and chemicals must not be disposed of with household waste. They can be returned at official collection points or as indicated in the article to us or the point of sale.
17.3 For items with an advance disposal fee (VEG/vRG), this will be indicated in the price.
18. Complaints and dispute resolution
18.1 Complaints should initially be directed by the customer to shop@lehmann-trub.ch or +41 34 495 11 00. We strive for an amicable solution within 10 working days.
18.2 We are not obliged and – subject to any contrary statement – not willing to participate in out-of-court dispute resolution procedures.
19. Final provisions
19.1 We are entitled to transfer rights and obligations from the contract to a group company or a legal successor. The customer may only transfer their rights with our written consent.
19.2 We may adjust these terms and conditions at any time. For contracts already concluded, the version published at the time of contract conclusion applies. In the case of ongoing obligations, we will notify changes at least 30 days before they take effect.
19.3 Notifications are validly made by e-mail to the address provided by the customer.
19.4 Should individual provisions of these terms and conditions be invalid or ineffective, the validity of the remaining provisions shall remain unaffected. The invalid provision will be replaced by a permissible regulation that comes closest to the economic purpose of the invalid provision.
20. Applicable law and jurisdiction
20.1 All legal relationships between the customer and us are exclusively governed by Swiss substantive law, excluding conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Law, CISG).
20.2 The exclusive jurisdiction is Bern, Switzerland.
20.3 Mandatory jurisdictions as well as mandatory provisions of consumer protection law at the consumer's place of residence remain reserved.
Status: September 2026